Shipping Guide : Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Exchange and return information
PolaZone checks everything before shipment and ships it safely.
When you have a situation that you need to return to our shopping mall, please contact us at firstname.lastname@example.org or use 'Contact us' board on the main page of the shopping mall.
Our staff will contact you quickly.
Returns can be made within 7 days of receipt.
If you are dissatisfied with the product you received, Please take a detailed picture of the condition of the item and the package at the time of collection.
Company name (business name) : Richmonkey CEO(Name) : Young Nim LeeBusiness registration number guide : [105-22-24181]Mail-order business 제 2014-서울마포-1570 호[사업자정보확인] Phone : 02.2285.5640Fax : 02.2285.5638Address : 04048 Oulmadang-ro, Mapo-gu, Seoul, 39 (Seogyo-dong) 3F Privacy Officer : PolaZone(email@example.com) Contact firstname.lastname@example.org for more information.